shipping and returns

SHIPPING INFORMATION

Free Shipping

All orders under $25 will receive a flat $5 shipping fee.  All orders over $25 receive free shipping.

Shipping outside of the U.S.

For shipping rates outside of the Continental US, please contact Customer Service at 1-844-366-6900 or emailing them at customerservice@cousindiy.com.

Shipping timelines

All orders are shipped from our warehouse within 1-3 business days of the order being placed, unless a later ship date has been requested. Orders shipped anywhere in the continental United States will arrive within 3-5 business days of the order date. For any orders being shipped outside of the United States, please contact our Customer Service department at 1-844-366-6900 or emailing them at customerservice@cousindiy.com.

Discounts and Coupon Codes

Discounts and Coupon Codes will be applied to your total purchase prior to shipping charges.

 

RETURN INFORMATION

You may return eligible products within 30 days of the order shipment date. Please note that we are not able to process product exchanges.

Return Policies:

  • Eligible products received within 30 days will be refunded in full to the original payment method.
  • Product not in original packaging will be subject to a 25% restocking fee.
  • We do not accept product exchanges.
  • Products must be in their original condition, count, weight and packaging.
  • We do not accept returns on the following products:
    • Bulked products
    • Discontinued items
    • Beader’s Delight