frequently asked questions

General Questions

CousinDIY has one of the largest community of jewelry makers and crafters on Facebook, Pinterest and Instagram. Join us on social media for giveaways, news, projects and more.

Use the “Contact Us” form  found under the Connect drop down on our home page.  Questions can asp be directed to customerservice@cousindiy.com or you can call our customer service at 1-800-366-2687.  

To become a wholesale customer with Cousin DIY, you must request a wholesale account here and submit supporting documentation as indicated on the application as proof of wholesale business. You will then be able to login onto our website and access wholesale pricing.

Click on the “Account” tab in the top menu. The first link listed is to retrieve a lost password. Note. After entering your user name, an email will be sent to you. Click on the link provided in the email and follow the instructions. 

We only use companies that comply with the laws of their country. In addition, our own personnel perform onsite inspections to insure proper product safety compliance, fire safety, child labor laws and living conditions.  Partnering with some of our largest customers, we also hire independent auditing companies to ensure that ethical sourcing standards are being met.

Questions About Orders

An email will be sent to you confirming we have received your order, and again after we have shipped it. You can also view your account page, the order section will have your order information, including the status of your order.

All orders are shipped from our warehouse within 1-3 business days of the order being placed, unless a later ship date has been requested. Orders shipped anywhere in the continental United States will arrive within 3-5 business days of the order date. For any orders being shipped outside of the United States, please contact our Customer Service department at 1-844-366-6900 or emailing them at customerservice@cousindiy.com

You may return eligible products within 30 days of the order shipment date. Please note that we are not able to process product exchanges.

Return Policies:

  • Eligible products received within 30 days will be refunded in full to the original payment method.
  • Product not in original packaging will be subject to a 25% restocking fee.
  • We do not accept product exchanges.
  • Products must be in their original condition, count, weight and packaging.
  • We do not accept returns on the following products:
    • Bulked products
    • Discontinued items
    • Beader’s Delight

Download return form here.

CousinDIY offers FREE shipping in the U.S. on all orders $25 and over. All orders under $25 will receive a flat $5 shipping fee. 

CousinDIY offers FREE shipping in the U.S. on all orders $25 and over. All orders under $25 will receive a flat $5 shipping fee. 

At the checkout page, enter your coupon code and click on “apply coupon”. Discounts and Coupon Codes will be applied to your total purchase prior to shipping charges.

Questions About Products

Safety is very important to us. All of our products fall well below the legal limits for lead contain. The Crystazzi® and Swarovski crystals are lead crystals, but the lead is part of the molecular structure of the product. There is no danger in the lead, which is part of the crystal. Click here to view our GCC page.

Under California law, companies must provide this warning if their products contain any chemicals on the State of California’s list of 850+ chemicals that may cause cancer or reproductive harm.

Our metal products are copper based and the finish is electroplated.  We do not use nickel in our electroplating process.  These items are also given a protective coating of clear lacquer. We do not claim any product to be lead or nickel free as lead is a naturally occurring element found in the environment and there could be trace amounts of both as a result of the manufacturing process.  However, all items are tested to ensure that they meet all Federal, State and local laws. 

For individuals who are concerned with nickel allergies, we do recommend Our Sterling Silver Elegance, 92.5 silver and our Stainless Steel Elegance products which are “hypoallergenic.”

Our gemstones are minerals that have been chosen for their beauty and durability, then cut, polished and color enhanced.  Since most of our gemstones are not precious stones, when referring to a particular type, it usually is in reference to the coloration and not necessarily the actual type of stone.  For instance many of our turquoise named pieces are actually made of howlite. 

Each assortment is different.  We can tell you that the total Retail value is $50.00.  Please note that since these items are drastically reduced, all sales of the Beader’s Delight are final and no returns will be accepted.  We have received very positive comments and re-orders.  So, hopefully this helps in your decision.