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Frequently Asked Questions

How can I check the status of my order?

An email will be sent to you confirming we have received your order, and again after we have shipped it. You can also view your Account page. The lower section will have your order information, including the status of your order.

How do I receive a printed catalog?

We are no longer printing regular catalogs. You may view the Cousin 2012 Catalog online.

Where can I buy Cousin products?

Cousin products can be found in many retail stores across the country including:

Walmart Walmart Canada Michaels JoAnn Fabrics AC Moore Meijer Hancock Fabrics Ben Franklin Beverlys Prima Bead Amazon
*Not all products are sold in all stores.

My local retailer is out of a specific item. Can I buy the item directly from you?

Many retailers have exclusive rights to certain product selections. We cannot sell exclusive items outside of the particular retail chain. Many of our items are sold online at retail prices at www.primabead.com.

Do your products contain lead?

Safety is very important to us. All of our products fall well below the legal limits for lead contain. The Crystazzi® and Swarovski crystals are lead crystals, but the lead is part of the molecular structure of the product. There is no danger in the lead, which is part of the crystal. Click here to view our GCC page.

How are shipping costs calculated?

Orders of $750 or more, shipped to one location within the continental USA by the most economical means, will receive FREE SHIPPING. All orders between $100 and $749.99 will have a 3% shipping and handling charge added to the total order amount.

Customers are responsible for costs of any special handling requested. Shipping and handling costs for orders shipped outside of the USA are the responsibility of the customer.

When can I expect to receive my order?

Orders generally ship within 24 to 48 hours after an order has been received. Orders are shipped using the carriers of either UPS or FedEx Ground. Expedited shipping methods are at the expense of the customer and upon request. Shipments to Canada or outside the continental US are calculated via the most economical means unless otherwise indicated.
UPS Ground Delivery estimates:

FedEx Ground Delivery estimates:

Why do we have this warning on some of our products? “WARNING: This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.”

Under California law, companies must provide this warning if their products contain any chemicals on the State of California's list of 850+ chemicals that may cause cancer or reproductive harm. To find out more about Prop 65, please visit our Prop 65 page.

Does Cousin have a program that will compensate me for creating projects with their products that are published in magazines?

Yes. Cousin will compensate you for products used in published articles and projects. Find more information here